1. Roles & Responsibilities

2.Benefits of Records Management

3.Records Management Standard - ISO 15489

4.Record Management Policy, Legal Obligations

5.Records Management Classification and Importance

6.Master Records Retention Register

7.Records Management Appraisal

8.Hard Copy Records Management Process

9.Softcopy Image Management (Digitization) Process

10.Records Management Planning & Set-up

11.Identification, Labeling (Barcode) and tagging, Boxing

12.Records Transition & Issue, Retrieval

13.Closing, Retention, and Disposal

14.Security, Safety, Confidentiality & Privacy

15.Disaster Recovery

16.Various Record Storage Methods

17.Disposition Techniques

18.RM Audit/Non-Conformance & Closeout

19.Records Management Vendors

20.ERDMS Modules – Overview

21.ERDMS Features - Overview

Merchant Policies